Payment & Delivery Terms
Thank you for choosing Hakadi18650.com! We are committed to providing excellent products and a smooth shopping experience. If you have any questions or need assistance, our customer support team is here to help!
Accepted Payment Methods:
We accept a variety of payment methods to make your purchase convenient, including credit cards, debit cards, and other secure online payment options. Please choose the method that works best for you during checkout.If you require a payment method that is not available during checkout, please feel free to contact us: selin@szhakadi.com
About Customs duties & transportation
1. Because the battery is prohibited product, many courier and logistics are unable to send, the arrival will slower than other products, please wait patiently after place the order. And we don't accept the dispute and negative review due to the long-time delivery of the courier company and other factors.
2. About the delivery time:
a. The batteries ship to EU, US, CA are including custom clearance and tax. By sea take 45-60 work days; By air take 25-30 work days.
The shipping information will be updated after the package finish the custom clearance and pick up by the local express.
b. For customers in Ukraine, we can ship the from China to your door. By sea take 55-65 work days; By air take 25-35 work days. Remote areas can't be shipped, please contact the customer service.
c. For Russia, Belarus customers, it can only ship by sea or train, usually take 30-45 work days.
d. Ship to Asia countries usually will take 20-30 work days. And the shipping details usually be updated after it arrive to local post.
3. Please make sure the recipient information is correct. After the batteries arrive to local transport station, it needs to contact you to arrange the shipment. If due to your phone number is not right or could not contact you through message cause the delivery fail. We will not accept the dispute.
Shipping Timeframe:
Orders are typically processed within 1-5 business days after payment is received. If the order involves special customization or additional requirements, the shipping time may be extended, and the exact timeline will be communicated to you by our customer service team.
Once your order has been processed, you will receive a shipping notification email containing tracking information, so you can monitor the status of your order at any time.
Shipping costs are calculated based on the delivery address and shipping method selected at checkout. You will see the exact cost before completing your order.
Delivery Address:
Please ensure that your delivery address is correct and complete to avoid any delays in shipping. If you notice an error, please contact us immediately to update your details.
Customs and Import Duties:
For international shipments, please be aware that customs duties or taxes may apply depending on your country’s regulations. The buyer is responsible for any additional charges incurred during customs clearance.
Shipping Restrictions:
Certain products may have shipping restrictions depending on your location. If there are any issues or limitations, we will notify you promptly.