Return & Replacement

Cancellation Policy:

Order Cancellation Before Shipment: We accept order cancellations before the product is shipped or produced. If you cancel your order at this stage, you will receive a full refund.

Order Cancellation After Shipment: Once the product has been shipped, we are unable to cancel the order. Please review your order carefully before confirming your purchase.

 

**Return Policy:**

1. **Pre-shipment Testing:** We thoroughly test all products for quality before shipment, ensuring that batteries and accessories (such as chargers) are functioning properly. If you encounter any issues after receiving your items, please contact us. In most cases, we can resolve the problem by offering technical support.

2. **Cell Replacement:** We offer a free replacement for defective cells caused by manufacturing issues. The shipping cost for the replacement is the responsibility of the buyer.


**Replacement Policy:**

1. **Accessory Replacement:**
- For non-artificial damage: We will replace accessories free of charge, but the buyer is responsible for the shipping cost.
- For man-made damage: The buyer must cover both the cost of the accessory and the shipping fee.

2. **Whole Product Replacement:**
- If a whole product needs to be replaced, the buyer is responsible for the shipping cost to send the product back to our company.